A winter storm is causing hazardous conditions in the northeastern U.S. and affecting U.S. operations. Unavoidable service delays should be expected due to power outages and local road conditions in Connecticut, Delaware, Maine, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island and Vermont.
FedEx is committed to providing service to the best of our ability in areas that can be safely accessed and where conditions have improved. We will continue to monitor the situation to minimize the impact on service. Please continue to check fedex.com for updates.
Shipping to affected areas?
To help avoid delays, we encourage you to contact your recipients to verify whether their location is open or able to receive deliveries before and after the winter storm. Shipments not delivered, due to road closures and local restrictions, will be secured in one of our facilities. Delivery will be attempted when road closures have reopened and local restrictions have been lifted.
Continue to check fedex.com for service updates. For specific shipment status information, please track your shipment at fedex.com. You can also contact FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339 or stay up to date by subscribing to FedEx Service Alert e-mail notifications at the FedEx E-Mail Subscription Center. Consistent with the provisions of the FedEx Service Guide, shipments delayed due to the winter storm are not eligible for a refund or credit under the money-back guarantee policy.